Black Bull Electrical & Plumbing Privacy Policy
In this Privacy Policy, “we” and “us” refer to Black Bull Electrical & Plumbing and its associated entities, and “our” has a similar meaning.
Your privacy is important to us. This Privacy Policy outlines the principles we follow in collecting, using, and protecting your personal information.
We do NOT sell or disclose your personal information to others for direct marketing purposes.
1. Personal Information We Collect and Hold
Depending on the services you require, the types of personal information we may collect and hold include:
- Your name, address, and contact details
- Your payment details
- Details related to any insurance policy or claims (if applicable)
- If you are a supplier or provide a guarantee, relevant business information
- Employment information if you apply for a position with us
You may choose to deal with us anonymously or using a pseudonym, although this may limit the services we can provide.
2. How We Collect and Hold Personal Information
2.1 Collection Methods
We collect personal information directly from you via our website, over the phone, through email, or when we attend your property to provide services. We may also collect personal information from:
- Your insurer or broker (for insurance claims)
- Fleet or leasing providers
- Publicly available registers (e.g., ASIC)
2.2 Security Measures
We take reasonable security measures to protect your personal information, including using industry-standard safeguards. If your information is no longer required, we will securely destroy or de-identify it.
3. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose personal information to:
- Provide quotes and services to you
- Communicate with you
- Ensure quality assurance and improve our services
- Meet legal and regulatory requirements
Examples include processing payments, coordinating with subcontractors, and handling complaints.
4. Accessing and Correcting Your Personal Information
4.1 Access
You may request access to the personal information we hold about you by contacting our Privacy Officer. If we deny access, we will provide reasons.
4.2 Correction
If your personal information is inaccurate, please notify us, and we will correct it as needed.
5. Complaints
If you have any concerns or complaints about our handling of your personal information, please contact our Privacy Officer at hello@blackbullgroup.com.au. We will acknowledge your complaint and aim to resolve it promptly.
6. Disclosure of Personal Information to Overseas Recipients
Some of our data may be backed up in New Zealand or stored on servers in the US as part of our IT infrastructure. We also work with some European service providers for specific business operations.
7. Exceptions to this Policy
This Privacy Policy does not apply to employee records of our current and former employees. For information regarding credit information, refer to our Credit Information Management Policy.
8. Other Information
8.1 Cookies
Our use of cookies is outlined in our Terms of Use.
8.2 External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
Changes to this Policy
We may update this Privacy Policy from time to time. Please review this page periodically to stay informed about any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact:
Privacy Officer
Black Bull Electrical & Plumbing
Unit 30, 10 Cawley Road
Yarraville VIC 3013, Australia
Email: hello@blackbullgroup.com.au
Phone: 1300 761 024